Job Profile
| Department | Reporting to | Salary | Location |
|---|
| Compliance |
Compliance director |
Competitive (based on experience) |
Various positions throughout the UK |
Purpose
The role of the Field Based Compliance Monitoring Officer is to provide a file review service to the clients of threesixty. The file reviews will mainly be for medium to large financial services businesses. The Compliance Monitoring Officer will be responsible for providing feedback to clients with reference to files reviewed and compliance issues raised, along with developing and maintaining a professional relationship with threesixty clients.
Job Requirements
- Field and home based role
- To assess client files for suitability in line with FCA requirements and client’s business standards
- To answer compliance queries raised by clients or source a response from another area of threesixty
- Undertake project work in relation to thematic reviews and other compliance issues as required
- To maintain up to date and accurate knowledge in all regulatory and legislative areas required for file reviews
- Provide a prompt and professional level of service consistent with the level of service offered by the rest of the business
Key Outputs
- Undertake compliance file review audits on clients from threesixty offices, at clients premises or any other location to be agreed (dependent on whether internally or externally based)
- Deliver suitability assessments on client files in line with Service Level Agreements
- Generate reports, KPIs and Development Meeting Notes for clients as required
- Respond to client queries in a timely, clear and concise manner, setting customer expectations in respect of timescales anticipated, and recording information in line with business standards
- Provide oral feedback to clients in respect of compliance file reviews as required
- Maintain a CPD record in line with FCA requirements for regulated individuals
- Generate reports and summaries of thematic reviews/file assessments as requested by the Head of Compliance
- Maintain threesixty’s reputation as knowledgable and professional in relation to compliance issues
Qualifications / Experience
Essential
- Experience in a compliance/technical area of a support service, network or IFA business.
- Detailed knowledge of regulatory framework required to carry out client file review
- Level 4 qualified
- Desire to maintain competency in line with legislation and technical changes within the industry
- Good interpersonal skills
- Driving licence
- Highly desirable
- Experience of providing feedback to IFAs in relation to client file quality or T&C issues
- Good working knowledge of Microsoft Office and Excel
Desirable
- Additional qualifications e.g. CF8, ER1, Cemap
- Desire to progress with technical qualifications
- Understanding of the complaints process