Website development - We need your help!
As a client of threesixty you can access our support in many ways, One of which is via our website which provides access to an extensive range of guidance and resources. We're looking for ways to improve your online experience. Feedback with regards to our current website is generally positive, but we know that some of you struggle with it. We want to make finding and accessing our guidance easier, and to do this we've engaged a specialist digital agency.
We need your help. The agency would like to better understand how you use our website when seeking our guidance. The more insight we can gain, the better we can make the website and hopefully help you further.
We're inviting you to take part in a study that will help us to improve your experience of threesixty online.
The study will require around 15 to 20 minutes of your time.
During the study, you will be presented with a series of scenarios and you will be asked to select where you would expect to find the relevant support / information on our website. It's called a tree jacking exercise, and it will help us to evaluate our website architecture.
Your responses will help us to better organise the content on our website.
You will notice that the content within this exercise is different to how our website is currently structured. We've put this structure together especially for this exercise, and it's based on our experience of dealing with client queries. It's by no way the finished article. Your responses will help us either refine this structure, or suggest ways with which we should change it altogether.
The final question at the end of the study asks for any other feedback you may have. We welcome your thoughts and comments.
As a thank you for taking part in this study, all responses will be entered into a prize draw. There will be two winners, each receiving £100 of One4all vouchers.
To take part in this study, and be entered into our prize draw please click the link below.
We know you're busy people, so thank you for your time and assistance.