The FCA will regulate claims management activity from 1 April 2019. The regulation is aimed at claims management companies but may have some minor implications for regulated financial services firms. We have had a number of queries about how the regulation may affect dealing with a client who seeks assistance in making a complaint to a third party.
There are several regulated activities being introduced. The scope of the regulation is broad and also covers fields such as personal injury and employment claims. The activities relevant to financial services are:
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