The UK Regulators Network (UKRN) has published a joint UKRN-OPG Guide to Power of Attorney, entitled: ‘Supporting customers who do not make their own decisions’ and aimed at financial services and utility companies. The guide aims to help staff in financial services and utility companies act more consistently when they see powers of attorney and deputy court orders.
This guide has been written by the Office of the Public Guardian (OPG) in partnership with the UK Regulators Network (UKRN), Ofcom, Ofwat, Ofgem and the FCA and in conjunction with the Department for Business, Energy and Industrial Strategy (BEIS). It’s intended to help policy makers in financial services and utility companies provide straightforward and consistent information for staff, which will make the process easier for customers.
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